Change Broadband Plan

If you change your plan for the current month, you will only be charged the full month of broadband rental for the new plan and receive a credit for the old plan. This will appear on your next Vodafone bill under 'Additional Charges & Credits'

Usual processing time for mid-month broadband plan changes is one working day (Monday to Friday)

Before You Submit

Changing your plan for the current month

  1. Change plan request must be submitted (between the 1st and 30th) of the month.
  2. Mid-month upgrade available only. Downgrades will not take effect until the 1st day of the following month
  3. If you're on a No Excess plan and have already purchased an add-on, mid-month upgrade is not available
  4. Must remain on the same plan type, either Excess or No Excess
  5. You must stay on the new plan (or one of the same or higher value) for the current month and the following month - Terms & Conditions apply*

Changing your plan for next month

  • Send us your request before the 1st of the following month
  • If you're moving a few plans up, there may be a bond requirement for that plan. If there's a problem, we will be in touch

How to Submit a Change Plan Request

Send your request through to our Vodafone Customer Service team:

Send a Message via the Usage Page

  • New plan
  • Specify "Effective immediately" or "Effective for the 1st of the next Calendar month"

Or email

  • Broadband username
  • New plan
  • Specify Effective Immediately or Effective for the 1st of the next Calendar Month

After You Submit:

  1. If you are changing plans mid-month and you're on a No Excess plan, we will double-check to make sure no add-ons have been purchased
  2. We will create a Service Order to log your request; if you sent your request via the usage page or by email, we will respond with your Service Order Number.
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