Change Broadband Plan

If you change your plan for the current month, you will only be charged the full month of broadband rental for the new plan and receive a credit for the old plan. This will appear on your next Vodafone bill under 'Additional Charges & Credits'

Before You Submit

Changing your plan for the current month

How to Submit a Change Plan Request

Send your request through to our Vodafone Customer Service team:

Send a Message via the Usage Page

• New plan
• Specify "Effective immediately" or "Effective for the 1st of the next Calendar month"

Or email info@vodafone.co.ck

• Broadband username
• New plan
• Specify Effective Immediately or Effective for the 1st of the next Calendar Month

After You Submit:

1. If you are changing plans mid-month and you're on a No Excess plan, we will double-check to make sure no add-ons have been purchased
2. We will create a Service Order to log your request; if you sent your request via the usage page or by email, we will respond with your Service Order Number.