How to Change my Broadband Plan?

If you change your plan for the current month, you will be charged the full month and the next month of broadband rental for the new plan and receive a credit for the old plan. This will appear on your next Vodafone bill under 'Additional Charges & Credits'

Usual processing time for mid-month broadband plan changes is one working day (Monday to Friday) You must stay on plan for 2 months before changing to lower plan.

Before You Submit

Changing your plan for the current month

How to Submit a Change Plan Request

Please submit your request to our customer service team via email to info@vodafone.co.ck or

Send a Message via the Usage Page

  • New plan
  • Specify "Effective immediately" or "Effective for the 1st of the next Calendar month"
  • Broadband username
  • New plan
  • Specify Effective Immediately or Effective for the 1st of the next Calendar Month

After You Submit:

  1. We will create a Service Order to log your request; if you sent your request via the usage page or by email, we will respond with your reference number.
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