Terminate or Disconnect your Broadband Account
Disconnecting your Broadband Account
If you're thinking about going away for a couple of weeks or months, and still want to keep your broadband account active, you can choose the option to disconnect your broadband service. This means that while you're away, you are liable to pay any monthly rental charges accrued on your account.
Terminating your Broadband Account
Terminating your account means you are wanting to end your broadband services.You must be out of your 12 months Contract If you request for this service to be terminated, you are agreeing to the cancellation fee given that you have signed and read the 'Terms and Conditions' associated with this broadband contract. The cancellation fee will be bulked charged for the current plan of the remaining months from when you signed up.
To disconnect/terminate your broadband service - please send us an email to firstname.lastname@example.org with your username, the day you would like to action your request and customer number or phone line number attached.