Moana TV Troubleshooting

How to fix my Moana TV

1. Enter host name or IP address

If you're receiving the above prompt, this means that the Ethernet cable is plugged into the wrong port of the modem. Please ensure that the cable is plugged into either ports 3 or 4 of the modem

2. No signal

Please check if all the wiring behind the decoder and modem is plugged into the appropriate ports, then restart both the modem and decoder

3. Stuck on 11/20

If you're receiving the above response, this is caused by the following:

- Account is suspended

- Equipment isn't fully loaded into the system

3. Enter code

Please return the decoder to upgrade the Set Top Box firmware

4. Activation Code

Select 'Check Activation' or 'Continue'

5. Blank screen (Only showing the Channel Description)

Please ensure to check all wiring behind the decoder and modem is plugged in then restart both the modem and decoder.

NOTE: If the issue still occurs, please call 120 faults line for further assistance