Landline Troubleshooting Guide

Encountering issues with your landline can be frustrating, but these simple steps can often solve common problems. Let's dive in:

Experiencing 'No Dial Tone'

    • Check the Wiring: Inspect all the cables connected to your phone line. Gently ensure that each wire is securely plugged into both the landline handset and the jackpoint, as well as any microfilter, if used.
    • Bypass the Microfilter: Try removing the microfilter and plugging the wire directly into the jackpoint. This can sometimes re-establish the connection.

Can't Hear the Phone Ringing?

    • Adjust the Volume: Take a look at your landline handset and turn the volume button up high.
    • Tip: If increasing the volume doesn't work, try unplugging and then replugging the handset. This can often reset the sound settings.

Static or 'Scratchy' Sound

    • Secure the Connections: Listen for any static or scratchy sounds that interrupt your call clarity. Try adjusting the wiring at both ends of the handset to ensure a snug fit.
    • Report a Fault: If adjusting the connections doesn't clear up the sound, please report the issue immediately. Persistent static could indicate deeper line problems.

Can't Call Overseas?

    • Check International Dialing Access: Contact us on 29680 to verify if your number is enabled for international calling. We're here to ensure you can connect globally without hassle.

For further assistance or to report a fault, please dial 120 for our dedicated Faults Assistance team. We're committed to helping you stay connected smoothly and efficiently.

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