FAQ - Choosing the right broadband plan
How do I know which is the best plan for me?
The plan that is most suitable for you will depend on your level of data usage.
If you only use the Internet for emailing and general web browsing, a plan with a low monthly fee and a small data allowance will be best.
If you are a heavier user it may be more beneficial to sign up on a higher priced plan which allows for higher data usage at a faster speed.
What does No Excess mean?
No Excess means when you have reached your usage cap, your internet speed will slow down to 64kbps (slightly faster than dial-up speed) and No Excess charges will be applied.
If you notice your speeds have dropped and the internet is very slow, best to check your usage on the Customer Portal to see if you have reached your cap.
Will No Excess be good for me?
It really depends on what kind of user you are. This is perfect for those who are low-end broadband users and budget conscious as it gives guaranteed price certainty.
How do I get onto a No Excess plan?
Log in into your account to sign up to see your options or if you're still unsure contact us via email: firstname.lastname@example.org to change your broadband plan.