Applying for a Vulnerable End User (VEU) Plan

Eligibility for the VEU Plan:

  • Someone certified with a serious medical condition and access to one or more of our services is necessary for their care or treatment
  • Someone who receives the destitute benefit 
  • Someone who receives the infirm benefit. 

The special support we provide VEUs is as follows: 

  • Installation fees for new applications of fixed landline and/or broadband services are waived
  • A discounted landline rental plan of $6.66 per month  
  • Priority fault response for any service needed for medical dependency 
  • No suspension or disconnection of landline service needed for medical dependency

If you meet the criteria of this plan, please fill in our VEU Application Form. Please send your completed form to our email address:

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