Understanding my bill
1. This is your new customer number. Please use this new number when paying online or contacting our office.
2 Your previous balance brought forward.
3. These are your total Contract charges for the month not including “Your Other Additional Charges/Credits”. See #12
.4. This is the total of Other additional charges. See #13
5. Your services have been grouped under contract numbers. A contract number is assigned to you each time you sign up to one of our services. This will include your primary services like Landline, Mobile, Broadband and Moana TV. Additional services will be under another contract.
6. This is your monthly plans for your services.
7. These are one time charges like Mobile and Broadband add-ons and installation fees.
8. Traffic charges is your usage for the month. These are your calls, data and SMS texting.
9. The landline number used to make all calls
10. The mobile number used to make calls, data usage and SMS texting.
Please note that all calls, data usage and SMS texting is charged. Don’t be alarmed by the high mobile charges. If your usage is within your plan then you will see a corresponding credit under Miscellaneous. You will be charged for excess usage.
a) Summary of calls, data usage and SMS made from the mobile number. Please note that all calls, data usage and SMS is charged. Don’t be alarmed by the high mobile charges. If your usage is within your plan then you will see a corresponding credit under Miscellaneous. However, you will be charged for excess usage.
11. Miscellaneous Mobile SMS, Mobile MIN, Mobile Data.
Miscellaneous - This is your monthly plan inclusive units. This is deducted from your usage – see 10
12. This is your Total Charges This Invoice – see #3
13. Other additional charges include charge out fees for a fault service, transferring charges to another account, a mobile phone charged to your account and other special non-recurring charges. Other credits may include an adjustment made due a duplicate charge, sponsorship credits and billing adjustments.
14. All payments made during the month including cash and online payments.
What’s missing from your bill?
Call details. Please contact us to obtain a detailed listing of all calls made from a landline and mobile.
What to expect soon?
We are still working on the Web Selfcare Portal where you will have your own personal login to view your call details, all your invoices since July 2021, products you currently have on hire purchase and remaining units on your current mobile monthly plan. This is part of our commitment to improving our services to you.
Please free call 123 for further assistance or email email@example.com for billing inquiries.