Postpay Broadband Passwords

Learn about the different passwords associated with your postpaid broadband account.

  • Your passwords are encrypted; we cannot tell you your password
  • Any password changes can be done via the Usage Page
  • If you forget your password, contact Customer Service to request a reset
  • To request a password reset you must be the Account Owner or be given Authorization by the Owner

There are 2 different passwords associated with your postpaid broadband account / username

  1. Password for the Usage Page
  2. Password for the Service (Broadband password)

On initial setup of your broadband account, we make both passwords the same.

Usage Page Password

This password controls your access to the Usage Page

Changing your usage page password

  1. Login to the Usage Page with your broadband username & usage page password
  2. Select Password
  3. Enter your current & new password twice and select Change password

What if I forget my usage page password?

We don't have an automatic password reset function right now. To reset your password, please contact our Customer Service team

  • Send an email to info@vodafone.co.ck to request a Usage Page password reset
  • Or call us on 123 providing your Customer Number and Authorization for the change.
NOTE: You must be the Account Owner or be given authorization by the Owner to request a password reset

Broadband Service Password

Your broadband username & service password are configured inside your modem at the time of setup. When you power on your modem, this username and password is used to authenticate the modem on our Vodafone Network.

This is the same password to use when using your broadband account at a Wifi Hotspot.

Changing your service password

WARNING! Changing your broadband service password will affect your modems' authentication on the Vodafone network. Learn how to reconfigure the service password in your modem settings before making changes.
  1. Login to the Usage Page with your broadband username & usage page password
  2. Select Services > Service Name as highlighted below. Depending on how your broadband account is configured, this option may appear under the IP traffic service instead.

3. Your screen should appear like below. Select Change password

4. Enter your current & new password twice and select Change password

5. If the password change is successful, you will see a message like below

After changing your service password, be sure to update your modem settings with the new password.

What if I forget my service password?

Please contact Customer Service to reset your service password. However, as mentioned, this will affect your modems' authentication on the Vodafone network. If we change your service password, you will need to change the password saved in your modem. If you're not sure how to do that, you'll need to bring your modem into Vodafone to have it reconfigured

Other Passwords

WiFi password

This is the password you use to connect your device (phone, laptop, PC etc) to your home modem. This password can be viewed or changed via the modem configuration page. Even if we setup the modem for you, we do not keep a record of your WiFi password.

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